| What makes iStateSoft Property Manager different than other property management solutions? |
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iStateSoft Property Manager is a flexible, time-tested program, which aims at the complete automation of your day-to-day property management operations. This is your “right-hand” assistant, which makes your deals smooth and well-tracked.
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| How long has iStateSoft Property Manager been available on the market? |
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iStateSoft Property Manager was first presented in 2000 as a searchable database for different kinds of listings. Then we added the specific functionality so that it could be perfectly suitable for property or vacation rental business. From that moment on, it has been constantly added with new features. Due to our customers’ comments and suggestions, we have succeeded in making iStateSoft Property Manager powerful and bug-free product for online property management.
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| Do I need to have computer knowledge to use iStateSoft Property Manager? |
| If you feel you might need additional training from our side, our consultant will gladly help you to master it. So far, we have one customer out of 10 who needs some training. Normally, users do not have any problems with it and find the program easy-to-use and intuitively understandable. |
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| Does a User Manual come with the software? |
| You may always download User Manual from iStateSoft Property Manager web site and save it locally for further using. |
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| How can I track my site activities/statistics? |
| iStateSoft Property Manager includes several kinds of Reports: New Owners, Expired Owners, Customer Payments. They are available right on the web site in the administration panel. You may also print the reports. “Rental History” area allows you or your site members to check out the property rental history from the moment the property was registered. |
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| How can I charge the members of my site for vacation rental listings? |
You may charge your owners for membership, for including their property into the “Featured Property” column, for additional photo adding, for movie adding, etc.
Other ideas are welcomed : - ). |
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| How many photos and movies can I upload? |
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In general, iStateSoft Property Manager allows you to upload unlimited number of photos and movies. This can be modified to the number you need. The only limitation is the disk space of your pc or server.
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| Can I access and update my iStateSoft Property Manager listings from my computer at home? |
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Yes, you can access and update your listings from any computer in the world; all you need is to be connected to the internet and your valid personal password.
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| Do you have a demo version? |
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Yes, we have an online demo available. If you would like to test the iStateSoft Property Manager online demo, you can view it at: http://propertymanager.istatesoft.com/
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| Do you offer technical support for iStateSoft Property Manager? |
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Yes, we provide 30 days of free technical support for iStateSoft Property Manager. If you need further support, we will be glad to discuss it.
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| What if I'm having trouble installing it? Setting it up? |
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We offer a free complimentary installation. We ask that you attempt to install the software first, however, if you are having trouble installing it just contact us and we'll install it for you.
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| Will you be adding any new features in the future? |
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Yes, the software will continually be updated with new features based on our customers’ suggestions and comments. When a new feature is added, we send out a newsletter to you so that you can decide if you need it on your website. If yes, we will update the product version you have for free. In this way we thank you for being our valued customer.
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| What are the minimum system requirements for iStateSoft Property Manager? |
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iStateSoft Property Manager runs on WinNT 4.x,Windows2000,WinXP,Windows2003. You also need to have MS SQL, IIS, ASP.
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| How many properties can I track in iStateSoft Property Manager? |
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Unlike some property management software products, iStateSoft Property Manager does not limit you to a pre-defined number of properties (or reservations) that can be entered into the system. You just need to be sure you have enough amount of available disk space on your server or PC.
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| Can iStateSoft Property Manager be tailored to meet my unique business requirements? |
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Yes. iStateSoft Team will be glad to customize the product if you need additional functionality. Contact us to discuss your ideas.
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| This FAQ didn't help me. Whom shall I refer to on support-related issues? |
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If you don’t find the answer you need, please contact us. We will get back to you within 1-2 business days.
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